Shipping policy
Shipping Policy
Last updated: October 2026
At Adoreella, we are committed to providing a smooth, reliable, and transparent shipping experience for all your beauty essentials.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Times
Our estimated delivery time is approximately:
5–8 business days after your order has been processed.
Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier disruptions, customs processing, severe weather, peak shopping periods, or other logistical circumstances.
Weekends and public holidays are not included in estimated business-day delivery times.
We will comply with any mandatory delivery requirements and customer remedies under applicable consumer protection laws.
Shipping Rates
Shipping rates are calculated based on your delivery location and will be displayed at checkout before payment is completed.
Free shipping is available on eligible orders of 2 or more items, subject to any destination restrictions or promotional conditions clearly displayed at checkout.
Other promotional shipping offers may also be available from time to time.
Any applicable shipping fees will be clearly displayed before you complete your purchase.
International Shipping
Adoreella ships to selected international destinations.
International customers are responsible for ensuring that their shipping information is complete and accurate.
Depending on the destination country, orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges.
Unless otherwise stated at checkout, and where permitted by applicable law, these charges are the responsibility of the customer.
Customs processing may occasionally extend the estimated delivery time.
Certain beauty and cosmetic products, including nail products, may be subject to destination-specific shipping restrictions.
Tracking Your Order
When tracking information is available, it will be sent to the email address provided at checkout.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to update.
If you have not received tracking information or need assistance with your shipment, contact us at:
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, please contact us as soon as possible at:
While we will do our best to assist you, we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Orders returned because of an incorrect, incomplete, or undeliverable address may require additional shipping fees before being resent, where permitted by applicable law.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:
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Around your property and usual delivery locations
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With household members
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With neighbors
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Directly with the shipping carrier
If you still need assistance, contact us at support@adoreella.com with your order number.
We will review the available tracking information and assist you in determining the appropriate next steps.
A package being marked as delivered does not automatically remove any rights you may have under applicable consumer protection laws.
Lost or Significantly Delayed Packages
If your package appears to be significantly delayed or lost in transit, please contact us at:
Include your order number so our team can review the shipment and assist you as quickly as possible.
Depending on the circumstances and applicable consumer protection laws, an appropriate resolution may include a replacement, refund, or other remedy.
Contact Us
For any questions regarding shipping, delivery, or tracking, please contact:
Adoreella Customer Support
Email: support@adoreella.com
Our team is committed to providing helpful assistance and resolving shipping concerns promptly and fairly.