Refund policy
Return & Refund Policy
Last updated: October 2026
At Adoreella, we want you to feel confident and comfortable when shopping for your beauty essentials.
Eligible purchases may be returned within 30 days of delivery, subject to the terms and conditions outlined below.
Return Authorization Required
All returns must be authorized by Adoreella before being shipped back.
Please do not return a product without first contacting our customer support team.
To request a return, please email:
Please include:
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Your full name
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Your order number
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The email address used to place the order
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The reason for your return
If your return request is approved, we will provide you with the appropriate return instructions and return address.
Items returned without prior authorization may not be accepted or eligible for a refund, except where required by applicable law.
Return Eligibility
To qualify for a standard return, the product must:
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Be returned within 30 days of delivery
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Be unused, unopened, and in its original packaging
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Have all original seals intact, where applicable
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Include all original components and accessories
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Not show signs of misuse, intentional damage, or excessive wear
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Be securely packaged for return shipment
Adoreella reserves the right to refuse returns that do not meet these conditions, where permitted by applicable law.
Beauty & Cosmetic Product Hygiene
For hygiene and safety reasons, opened, used, or unsealed cosmetic and beauty products are not eligible for standard returns or refunds due to a change of mind, where permitted by applicable law.
This includes, but is not limited to:
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Eyeliners and eye makeup products
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Nail polish and nail care products
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Other beauty and cosmetic products that have been opened or used
We recommend checking your order carefully before opening or using your products.
This policy does not limit your legal rights regarding defective, damaged, incorrect, or otherwise non-compliant products.
Return Shipping Costs
Unless the product arrived damaged, defective, incorrect, or the return is otherwise required by applicable law, the customer is responsible for return shipping costs.
Return shipping charges are non-refundable unless required by law or otherwise agreed upon by Adoreella.
We recommend using a tracked shipping method when returning your order.
Adoreella is not responsible for return packages lost or damaged in transit, except where responsibility remains with Adoreella under applicable law.
Original Shipping Charges
Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law or where the return results from an error on our part.
For orders originally qualifying for free shipping, the original shipping cost may be deducted from the refund only where permitted by applicable law and clearly disclosed before purchase.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your Adoreella product arrives damaged, defective, or you receive the incorrect item, please contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Clear photos or a short video showing the problem, where reasonably available
Once the issue has been reviewed, we will offer an appropriate resolution, such as a replacement, refund, or another remedy, in accordance with applicable consumer protection laws.
Please do not return a damaged or defective item unless instructed to do so by our support team.
Refunds
Once an authorized return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method, unless otherwise agreed or required by law.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account.
Processing times may vary depending on your bank or payment provider.
Refused or Unclaimed Packages
Packages that are refused, abandoned, or left unclaimed may be returned by the shipping carrier.
Any applicable shipping, return shipping, customs, handling, or carrier fees may be deducted from the refund only where permitted by applicable law.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
We will make every reasonable effort to accommodate cancellation requests.
However, once an order has been processed or shipped, cancellation may no longer be possible through our standard cancellation process.
If the order has already shipped, our standard return procedure will apply, without limiting any cancellation rights provided by applicable law.
Contact Us
For questions about returns, refunds, damaged products, or your order, please contact:
Adoreella Customer Support
Email: support@adoreella.com
Our team is committed to resolving concerns fairly and efficiently.
Nothing in this policy limits or excludes any mandatory consumer rights or remedies available under applicable law.